Utilizing advanced technology is critical for staying ahead of the game in today’s crowded business landscape. Cloud based VoIP service offers the ideal opportunity for businesses to stay on top of everything, from communication to security. These services provide flexibility that traditional methods can’t compare to, such as advanced analytics. Your company can learn several things from these analytics.

View Call Volume

Viewing call volume can help you see when peak call times are, ensuring you have ample staff available to decrease hold times. This also lets you see how many people make phone calls, a critical piece of data for telemarketing companies. You can also view call volume across different departments, ensuring staff is appropriately distributed during peak hours to decrease hold times and increase retention rates.

Analyze Call Performance

You can see much more than how many phone calls your company receives daily. Advanced cloud based VoIP service provides critical insights regarding how many calls are dropped, approximate hold times, and how long people are on the phone. Viewing these insights lets you see if people constantly hang up while on hold, which signals hold times are too long. You can take proactive measures to reduce hold times and increase customer satisfaction.

Set Goals

Cloud based VoIP analytics are crucial for setting goals. You can make it a goal to reduce hold times or ensure enough staff to answer telephones during peak times. Being proactive by setting goals helps you stay ahead of the competition. You can easily plan, making your business one of the best in your sector. This proactive mindset is critical for scaling a company to new heights.

Monitor Security Breaches

Small businesses often suffer security breaches. According to Embroker, in 2022, 66% of small businesses reported being targets of a cybersecurity breach. Critical analytical tracking will help you determine where there are issues. Call recording ensures security protocol is followed correctly. Cloud based VoIP services are known for providing additional protection against security breaches, making them a must-have for small businesses.

These services give you the flexibility you want with the features and analytics you need to scale your business. You can quickly address issues before you lose customers, ensuring your business continues to grow. Contact us today at BestLine Solutions to learn more about our services.