Co-Location Rules

Our Rules and Regulation

1. In connection with their use of or access to the BCF ad services, all  Bestline Colocation Customers and their employees, representatives, agents, contractors, invitees, and users of Customers’ facilities and all BCF vendors, contractors, agents ("Visitors"), or invitees are subject to these rules and regulations.
2. A visitor is not authorized to and shall not approach, use, handle, examine or inspect in any way any cabinets, equipment, floor space or racks, other than their own. A visitor must not disclose any BCF customers' identity.
3. A Visitor who has access to or uses the BCF and the building in which it is located will at all times follow all rules and regulations of the owner of that building. Prior building and BCF approval is needed for the use of freight elevators.
4. Access to the BCF is reserved only for those individuals who are identified (“Customer Access” list) by an authorized employee of the Customer. Any change in Customer’s Access list or the identity of those who can and cannot provide Bestline with such a list must be notified by the customer in writing. To determine who shall gain access, Bestline may rely on the most current Customer Access list,
5. When in the BCF facility, Customer Access list individuals shall stay in the vicinity of their own equipment and Visitors must stay in the vicinity of their own equipment or work or shall stay with a BCF escort when they are in the BCF facility.
6. Access to any portion of the BCF (except for the Customer Area), including without limitation, electrical or communications closets, the building roof, the BCF ceiling or floor is restricted to visitors without prior consent from Bestline and without a Bestline escort.
7. There shall be no misuse or abuse of any BCF property or equipment by the visitors.
8. There must be no engagement or assistance in any activity that violates the law or aids in criminal activity while on Bestline property, in the BCF or in connection with the Services by the visitors.
9. Entry to Bestline may be refused to, or we may require the immediate departure of, any individual who (i) is disorderly, (ii) fails to follow these Rules and Regulations, or (iii) fails to follow any procedures and requirements as advised by Bestline.
10. Pre-approval of BCF operators is needed for all equipment installation activities. Always check in with a member of BCF’s Operations staff before installing any type of equipment into an IDC and all necessary information about the equipment and the installation must be provided before you start any installation activity. All installation must be undertaken during the normal business hours and any after-hours installation will necessitate the pre-approval of the BCF Operators.
11. The BCF will remain neat and orderly at all times. Upon departure from the BCF, Visitors shall remove all of its trash and debris. Bestline reserves the right to remove and discard any trash and debris left in the BCF that is in violation of the foregoing, and the Visitor will be charged for such trash removal.
12. Visitor shall ensure all cables are routed and arranged neatly in cabinets and all doors are not left open and locked and the area or equipment is left in a orderly, closed, and secure manner at the conclusion of any work. The Visitor and the Visitor’s authorized representatives may only bring into the BCF such tools and portable test equipment, that are approved by Bestline. Also, the Visitor or its authorized representatives must secure or remove the same upon their departure from the facility.
13. All equipment, including Customer Equipment that are operated within BCF must be configured and operated at all times in accordance with the specific manufacturer’s specifications. This also includes any specifications as to power consumption and/or clearance requirements.
14. Hazardous, inflammable, combustible, explosive, or otherwise dangerous fluid, chemical or substance must not be brought into or kept upon the BCF premises. Acids, vapors or other materials shall not be discharged or allowed to be discharged into the waste lines, vents or flues of the IDC.
15. Following items must not be brought or used in the IDC: tobacco products, explosives, weapons, chemicals, illegal drugs, electro-magnetic devices, radioactive materials, photographic or recording equipment of any kind (other than tape back-up equipment for use with the Customer Equipment).
16. All objects that are brought into or taken out of the BCF will be subject to thorough checks. Bestline reserves the right to exclude all objects which violate any of these Rules and Regulations. Documentation of the contents of the package will be required of any person entering or leaving the BCF.
17. Clear labeling of all connections to and from Customer Equipment is compulsory. Also, all labeling codes must be provided to the BCF Operators for configuration control purposes.
18. Routine, non-emergency scheduled maintenance will be carried out by Bestline of its BCF and Services. A minimum of three calendar day notice will be given to the customer before a scheduled maintenance is carried out. The customer agrees to cooperate during such maintenance to minimize customer impact. Emergency maintenance windows may be needed and Bestline will provide the required notification as much as possible.

Modification of Rules and Regulations